With more than 270 subsidiaries worldwide, Arvato AG is one of the biggest internationally networked media and communication services providers. In fiscal year 2007, the group of companies that is part of Bertelsmann AG generated sales of € 4.9 bn. Arvato’s worldwide subsidiaries employ more than 50,000 people. Arvato AG comprises the divisions arvato services, arvato print, arvato digital services and arvato systems as well as the companies empolis, a provider of company-wide content and knowledge management solutions, and arvato mobile, a provider of digital entertainment content and interactive applications.

Corporate structure

Arvato services

Arvato services is an international provider of customer communication and logistics services. Its services range from the systematic collection and exploitation of qualified addresses, to outsourcing of customer contacts to service centers, to developing and implementing customer loyalty programs and processing payment transactions. The logistics services provided go far beyond the delivery of products and coordinating and steering their shipment to customers: consulting, procurement/purchasing and production services are also offered, along with order management, warehousing, financial services, returns processing and repair services.

Arvato print

Arvato print’s services run the gamut from consulting and conception to preprint (image processing, layout, preparing the printing plates), print (offset, gravure, digital printing) and finishing (binding, personalization, addressing, delivery etc.), and also include supplementary services (warehousing, distribution etc.).

Arvato digital services

arvato digital services is a vendor of integrated service packages for the video, audio, games and IT/technology sectors. Its service chain covers everything from post production and replication to fulfillment, from distribution/supply chain management and financial services to electronic content distribution, all backed by end-to-end IT systems.
Current contracts for arvato digital services include Air France, American Express, Autodesk, Expedia.ca and Microsoft, offering support for Xbox, Zune, Microsoft Store United States and MSDN product lines.

Arvato ditial services NA Management: Jan Icking (Chief Financial Officer), Dr. Carlyle Rogers (Vice President, Human Resources), Robert Keskey (Executive Vice President, Entertainment), Robert Fletcher (Executive Vice President, Customer Care), Arun Khurana (Executive Vice President, IT/High-Tech), Mike Donohue (Vice President, CIM).

Arvato systems

The value chain ranges from consulting, conception, development and implementation, through to the operation of complex IT systems. The division also offers end-to-end e-commerce and ESD solutions. It includes arvato mobile (vendor of digital entertainment content and interactive applications) as well as empolis (content and knowledge management software). Arvato united with Satyam to offer solutions for the medium-sized enterprise market in Germany, Austria and Switzerland.

Management

• Rolf Buch (Member of the Bertelsmann AG Executive Board, Chairman of the arvato AG Executive Board)

• Markus Schmedtmann (Member of the arvato AG Executive Board; CEO, Mohn media Group; in charge of arvato print)

• Hans-Peter Hülskötter (Member of the arvato AG Executive Board; in charge of arvato digital services )

• Eckhard Südmersen (Member of the arvato AG executive board, in charge of arvato services CEE)

• Ulrich Cordes (Member of the arvato AG Executive Board, Chief Financial Officer)